We deliver more

VALUE

The MEDSAC Advantage

We help busy medical practices reduce front & back-office stress with managed remote staffing and AI-driven solutions—freeing your team to focus on patient care.

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SMART CALL MANAGEMENT

AI-POWERED PHONE SYSTEM

Reduce wait-time and route patient to right team fast.

• Custom menus

• Smart queues

• Call escalation

BILINGUAL RA's

• Experienced RA's to your practice niche

• custom, practice-specific training

• HIPAA Certified

• Bilingual options (English/Spanish/Russian and additional languages upon request)

PRIORITY ESCALATION

Non-clinical issues are handled by our RA's with defined escalation paths to your clinical staff; for clinical or urgent cases we follow your triage protocol and escalate immediately. We document every escalation and provide recordings so followup is efficient and auditable.

OPERATIONAL RESILIENCE

We maintain trained backups and a bench of qualified RAs ready to step in immediately, eliminating service gaps from absences or turnover. Your workflow stays uninterrupted while we recruit and train any permenent replacements.

INSURANCE ELIGIBILITY

VERIFICATION & ELIGIBILITY

Reduce billing errors and claim denials with insurance verification & eligibility

CLEAN CLAIM SUBMISSION

Clean claim submission and payer follow-up accelerate reimbursement

PRE-AUTHORIZATION

Real-time pre-authorization workflows prevent claim denials.

HIPAA-COMPLIANT HANDLING

HIPAA-compliant handling and documentation reduce billing errors and audit risk

AI-AUTOMATION TOOLS

SMS APPOINTMENT REMINDERS

Keep patients informed & reduce NO-SHOW rates by 30% with automated recalls

SMS: "Friendly reminder about tomorrow's 12:30pm appointment with Dr. Powell.
Reply 1 -Confirm, 2 -Reschedule, 3 -Cancel"

AI-CALL APPOINTMENT REMINDERS

Keep patients informed & reduce NO-SHOW rates by 30% with automated recalls

AI CALL: "Friendly reminder about tomorrow's 12:30pm appointment with Dr. Powell...
Press 1 to confirm, 2 to reschedule, or 3 to cancel"

PATIENT OUTREACH

Boost visits by reactivating patients who are overdue for a visit or followup

SMS: “We miss you — schedule your missed appointment with one click.”

MARKETING

Grow your practice and fill calendar by promoting to new patients with marketing campaigns:

• targeted demographics

• location based

• private/corporate insurance

• service specific promotions

SMS: “Limited OR slots available — schedule your procedure consultation today.”

SMS: “Refer a friend and both get $25 off your next visit.”

KPI - MONITORING - REPORTING

REALTIME KPI DASHBOARD

• Instant real-time snapshot of practice performance

• Organized by criteria, task, or project

• Quickly spot issues and areas needing attention

ANALYTICS & MONITORING

• In-depth control over all operational activities

• Detailed analytics and performance statistics

• End-to-end monitoring, tracking, & documentation – fully HIPAA compliant

REPORTING

• Comprehensive daily, monthly, & annual reports – for complete visibility

• Assess the success of operational goals & marketing campaigns

• Track progress & evaluate overall performance

• Schedule regular review meetings

LIVE MESSAGING

• Easy to use, real-time updates

• Seamlessly shared with the right team

• Full transparency across communication

• Complete visibility into every conversation

• Accessible anywhere – including mobile

HIPAA COMPLIANCE & SECURITY

END-TO-END ENCRYPTION

All PHI is encrypted both in transit and at rest using industry standard protocols; ensuring patient data privacy and security.

STRICT CONTROLS & MONITORING

Role-based access and continuous logging limit who can see PHI and provide full trail access for compliance reviews.

CONTINUOUS TRAINING

RA's undergo continuous HIPAA training & certification and QA ensures everyone follows all protocols.

INCIDENT RESPONSE

Robust backup, redundancies, and disaster-recovery are in place for ongoing compliance.

FREE TRIAL & NO CONTRACTS

RISK-FREE 30-DAY TRIAL

Try MEDSAC for 30 days with full access to our RAs, tech, and KPI dashboard to evaluate performance.

NO LONG-TERM CONTRACT

Month-to-month service gives you the flexibility to scale up or step back as you need changes - no penalties for canceling.

CUSTOM ONBOARDING

Onboarding includes workflow mapping, two weeks of RA training followed by two weeks of live trial, with full KPI dashboard access from day one.

Most practices see call-answer and scheduling improvements within 1-2 weeks and measurable revenue/case improvements within 4-6 weeks.

CLEAR TERMS & SIMPLE EXIT

Transparent pricing, documented SLA, and straightforward cancellation/refund procedures ensure that you can opt out with ease if expectations aren't met.